New Patients

Grange Physiotherapy in Rockingham is happy to welcome all new clients to our friendly family clinic. Most of our referrals come from past clients or referrers who have been impressed with our standard of service. Should you become a client of ours, we would love you to refer your friends and family to our clinic. Please check out our location guide, for directions to our clinic. We also work closely with our sister clinic, Mandurah Physiotherapy.

Please check out our location and our Office Policies which will give you valuable information about how we manage our business. Meet the team to find out about our experienced and capable staff members.

Please arrive at your first appointment 15 minutes before your scheduled appointment, to allow time for paperwork. This will assist in diagnosing and treating your problem.

Welcome to our clinic. We look forward to meeting you!

What should I bring? Bring all relevant medical documents, x-rays and tests to your first consultation
What should I wear? Wear comfortable clothing so we can access the relevant body part (and surrounding areas) easily and without causing embarrassment.
How long does an appointment take? Initial appointments are generally 40 -50 minutes. Following appointments are approximately 20 minutes.
Do I need a referral? If you are a private patient, you don’t need a referral. If you are covered by work or car insurance, veterans or medicare, you will require a referral.
What should I wear for hydrotherapy? We suggest either a swimming costume or shorts and a t-shirt.
What should I bring to exercise classes? Bring water and a small towel. Closed shoes need to be worn with all gym equipment except pilates equipment and mat work.
Does Medicare cover Physiotherapy? Yes, but there are limitations. Only patients with chronic conditions & complex care needs that are being managed by their doctor under an Enhanced Primary Care (EPC) plan can claim Medicare benefits. Benefits can be claimed for up to five (5) allied health services in a calendar year from eligible allied health professionals (AHP) such as physiotherapists, occupational therapists, podiatrists etc. A gap is generally applicable.
Does Private Health Insurance cover Physiotherapy? Yes, but this will depend on the level of cover that you have chosen with your private health insurer. Members in health funds who have extras or ancillary type cover will normally have part of the cost of our fees rebated, but not the full amount. We encourage you to personally check with your fund regarding the amount of rebate that will be provided and any limits there may be before any treatments are commenced.

“If you do not understand the cause of your problem after your first consultation then we will insist on refunding your money in full-no questions asked!”

So you have nothing to lose, give us a try! We will work with you to assist you to an improved lifestyle.

Your Appointment time is allocated specifically for you. We do not double book at Grange Physiotherapy. In order to give you the very highest quality treatment we endeavor to be on time. We ask that you do the same. If you cannot attend your appointment, please give us a minimum of 8 hours notice, to avoid any charges for the time booked. In this way we can try to fill the vacant appointment. Less than 8 hours notice may not allow us to do this. Non attendance of appointments will be charged the consultation fee. We thank you for valuing our time.

Should you be suffering from a chronic condition, you may be eligible for a medicare rebate for your private physiotherapy treatment. This is covered under the EPC plan which was introduced by Medicare a few years ago. You will need to discuss your eligibility for this program with your doctor, and ask for a Medicare EPC referral which may cover the bulk of up to 5 treatments per year. There will be a small gap applicable to each appointment.

Medical Referrals are necessary for all Workers Compensation, Motor Vehicle and Veteran Claims. If you suffer a chronic condition you may be eligible for an EPC (medicare) referral which may cover up to 5 appointments per annum. Please discuss your eligibility for this with your GP. Private clients do not require a referral and may be able to claim back immediately through our hicaps system through their Private Health Fund.

We are happy to offer same day appointments when available. Ring us for the earliest available appointment and let us know you need the next available appointment. Alternatively if the matter is not urgent, contact us to arrange a time at your convenience. We are available 6 days a weeks and offer after hour appointments.

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